Do you have any physical stores where I can purchase your filters?
We are solely an online retailer and do not have any physical stores. All purchases can be made through our website.
How much do I have to pay for shipping?
For orders under 59.99,ashippingfeeof 4.9 applies. However, we offer free shipping for orders that are $59.99 and above.
What is the estimated delivery time for my order?
Delivery times can vary depending on the location. However, we aim to deliver all orders as quickly as possible and you can track your order through a link we provide after purchase.
Do you ship internationally?
Currently, we only ship within the United States. But we are planning to expand our shipping services globally in the near future.
How do I know which filter fits my appliance?
You can refer to the product description or contact our customer service for assistance. We’re always happy to help you find the right fit for your appliance.
Are your filters certified for safety and performance?
Yes, all our filters are tested and certified to ensure they meet the highest standards of performance and safety.
What is your return policy?
We offer a 30-day no-questions-asked return policy for all our products. If you’re not satisfied with your purchase, you can return it within 30 days.
Who covers the shipping costs for returns?
Customers are responsible for covering the shipping costs when returning an item. We recommend using a trackable shipping service to ensure the safe return of the item.
How long does it take to process a return?
Once we receive the returned item, we aim to process the return within a few business days. The refund will be issued to your original payment method.
What should I do if I receive a damaged or faulty product?
If you receive a damaged or faulty product, please contact our customer service immediately. We will arrange for a replacement or refund as per your preference.
How can I track my order?
After your order is shipped, we will send you a tracking number via email. You can use this number to track your order on our website or the courier’s website.
